Second Image

FAQs

Q. How can I see samples of your printing work?

A. Drop us an email through the contact us section, stating which samples you need, an address to send them to and we will post them to you.

Q. Am I obliged to do anything after creating an account?

A. No, you are not obliged to create or book any orders. In fact, you are only obliged to accept your beautifully finished, environmentally conscious order after you have paid! If you do create orders and decide to cancel, we do not charge you any cancellation fees or hold you to the order, but we do ask that you can let us know straight away if you need to cancel.

Q. Does my print run have to be per '000? Can't I order 700?

A. We provide units of newspaper per 1,000. This is the lowest unit of magazine we can produce to. If you require a number of units that sits in-between per 1000 units, please order using the unit higher. For example: If you needed 1,700, order 2,000. We can still deliver the correct number of units, however, you will still be charged at the ordered rate of units. You must inform us if you require less units than ordered prior to print, if not you will receive the full order as specified.

Q. What is a page?

A. Silly question? Well not really, we get asked this a lot, so if you did not know there is no need to feel silly! A page, in our printing world, is one side of the finished title. If you were printing a 24 paged magazine, you would need to provide 24 PDF files, one for each page. Therefore a page is a side. Imagine any magazine. If you turned to page 10, that is a page, numbered page 10. Simple!

Q. What if you aren't advertising what I'm looking for?

A. We only offer the printing service of A4 and A5 magazines., however we can quote on different paper stock within these formats and also for runs outside our matrices, please contact us for a detailed quote.

Q. What type of files do you take?

A. Our online file uploader accepts only PDF files.

Q. Do you provide proofs?

A. We will provide you with a digital proof made available to you via your client login. This will be an example of how your printed artwork will look. Once happy with these proofs, you sign them off and send your magazine to print.

Q. How long will it take to print my magazine?

A. We will take four working days to print and deliver your magazine, with the exception of some Scottish, Northern Ireland and Channel Islands, which may take 2 further days to deliver. If there are strict timescales, we may be able to shorten this turnaround to suit your needs.

Q. When does the turnaround time start from?

A. The turnaround time starts from your approval of the proofs, not from when your magazine artwork is supplied.

Q. How do we pay?

A. Payment is made using our secure online payment system. We will not print any job until full payment has been made. By operating to these procedures we are able to keep costs to you as low as possible.

Q. Do you have a minimum order?

A. Our minimum order for magazine printing is 1,000 copies.

Q. If I am uploading my artwork online, how can I be sure that it is fit for print and there will be no mistakes?

A. Within your login you will find a section called resources, which will provide you with help and advice. We check over pages for obvious file errors; however we don't judge the style or content. Whenever a new customer uses our services we endeavour to help them through the process and test pages prior to the print date, helping to get the best out of every single page.

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